Refund
Q. What is your refund policy for design services?
Our refund policy for design services is designed to ensure your satisfaction. If you are not completely satisfied with the initial concepts we provide at that time you can request a refund.
Q. How do I request a refund for design services?
To request a refund for design services, please contact our customer support team at [email protected]
Q. What is the time frame for requesting a refund for the design?
You can request a refund for logo design services within 48 hours of receiving the initial logo concepts.
Q. How long does it take to process a refund for logo design?
Refund processing times may vary, but we strive to complete the process within 7 business days. It may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.
Q. What if I'm not satisfied with the initial design concepts?
If you are not satisfied with the initial design concepts provided, you can request changes because revisions are included our every package. We value your feedback and aim to create a design that meets your expectations.
Q. Can I request a refund after the revision process has started?
Refund requests are typically accepted before the revision process begins. Once the revision process has started, please discuss your concerns with our design team, and they will work with you to improve the concepts. We provide design services & it’s related to the artistic mind, so we know every people have a different taste in this matter.
Q. Can I use the initial design concepts if I request a refund?
No, the initial concepts provided are for evaluation purposes only and cannot be used without a finalized agreement or payment. We retain ownership of the initial concepts until a logo design package is completed.