FAQs

How Start

Just go to the Contact Us section and fill out your project brief. After that, we will start to discuss the details of your project.

Don’t worry. We have a direct chat system with our customer support team. Just click the blue color massage icon then the support chat service pops up on your display. As soon as possible our support team replay you.

We will try to reply to your e-mail as soon as possible. Sometimes it takes 20 min to 1 hour.

There is many way available to contact us. Email, Support chat, WhatsApp 

How Order Place

We always focus on payment safety for both parties. That is why we divided payment into 2 installments.

First installment: we discussed all the details of the design project through E-mail or Zoom call. After that, we inform the charges based on the packages. If everything is okay then we will send an invoice to your email. At that time you need to pay a 50% advance payment. After receiving the first payment we will move to design and make a concept design for you.

Second installment: If everything is approved by you then you need to pay the rest 50% of the payment. When all payments are done that time you will get all design files for us through e-mail.

We also appreciate your thoughts/wishes about the payment so feel free to inform us.

We always try to use safe and highly secure payment methods for our clients. We believe long term relation is good for a strong business. Near future, we add more payment methods for you with a smooth transaction experience.

This time we are available to get your payment by

  1. Xoom – a PayPal service
  2. Wise
  3. Payoneer

We also appreciate your thoughts/wishes about the payment method so feel free to inform us.

Yes, Those payment methods are 100% safe and secure. Those payment methods are internationally approved. We also provide their website URL for your study.

  1. Xoom – a PayPal servicehttps://www.xoom.com
  2. Wisehttps://wise.com
  3. Payoneerhttps://www.payoneer.com

Smart Graphic Technology® is a registered company in Bangladesh and nowadays PayPal is not available.

That is why PayPal released a service called ” Xoom – a PayPal service “

You can easily make payments from your PayPal to us via “Xoom – a PayPal Service”. 

Article URL – What is Xoom and how does it work? (paypal.com)

Every payment method has its own transaction fees. I hope you understand. If you have any confusion ask us.

Our services have 3 packages and every packages have there own charges so no extra charge but if your details is not related to packages then you get customizes charge.

Remember : Transaction fees is not includer in the package price.

Basically we provide digital services so we think communication is the main key for trust and success. We do not believe shortcart ways like just come and place an order. We believe both parties need to communicate and share ideas/details for the project first.

We know automatic order placement helps place orders but many times people face an automatic renewal process when they integrate their credit card for payment. We and our team try to avoid this problem. For this reason, we use a manual payment process. We mainly try to use “Xoom – a PayPal service” and “Payoneer” to receive payment. If the client has a “Wise” account then we accept “Wise” payment. Those payment providers are worldwide certified and safe for both parties. Our team is trying to add more payment methods shortly.

How to get Delivery

You get all files from us based on your order by e-mail.

Yes, we have a refund policy please check our refund section
Url- https://www.smartgraphictech.com/refund/

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